Popular questions about Contractiva

Who provides first line support for Contractiva?

As a client, you provide first line support to your customers, escalating support requests to us that require technical assistance beyond your control or understanding. This ensures you can separate technical and business queries, and log technical queries with our support team.

How quickly can I get support and what type of support is available?

Our clients enjoy total peace of mind knowing we are here to support you when you need it. We walk you through every step of your configuration and installation, from training your team to providing you with a template roll-out plan and supporting your requirements as you grow. We provide an online support ticket system, full telephone support, and email support, and you always deal with someone who can help with your query immediately.

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