Popular questions about Contractiva

Emails are being delivered to my junk/spam folder, why is this?

Your domain might require a DNS addition in order to authenticate the email server. Please contact our support team and we will investigate the problem and provide a solution for you.

I don’t seem to be receiving emails, what could the problem be?

Either our domain, or yours, is not configured correctly and requires a DNS change. Please contact support and we will investigate the problem and provide a solution.

My registration email didn’t arrive, what is the problem?

If mail is being delivered to bulk/spam folders, we will need to investigate your domain DNS setup to ensure the email server is authenticated to send mail. Please contact support.

How do I know when something requires my attention?

You should receive an email whenever there is something that requires your attention. Depending on your configuration, you should also see the item listed in the relevant 'pod' on your dashboard.

What types of system emails does Contractiva send?

Contractiva has a powerful internal mailing engine that can be configured to your precise workflow requirements. We can set your system up to send email notifications for a range of activities or triggers, notifying users whenever their attention is required.

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